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LAA Query Received – How Should Firms Respond?

  • Jun 6
  • 3 min read

An LAA query can be frustrating, particularly where a claim has already been submitted and payment is anticipated. Whilst some queries are routine, others can result in significant delay, additional work and uncertainty regarding recovery. Understanding why queries arise and responding effectively can often help reduce delay and improve the prospects of successful recovery.


Why Does The LAA Raise Queries?

Queries may arise at various stages of the assessment process.

Common reasons include:

  • insufficient supporting evidence

  • unclear narratives

  • coding concerns

  • certificate discrepancies

  • scope issues

  • unusual expenditure

  • escape fee eligibility questions

In many cases, the work undertaken is not necessarily disputed. Instead, the assessor requires further information before reaching a decision.


Common Types Of Query


Clarification Of Work Undertaken

Assessors may request additional information regarding:

  • attendances

  • preparation work

  • correspondence

  • conferences

  • case complexity

Clear explanations can often assist in resolving concerns quickly.


Supporting Evidence Requests

Queries frequently arise where:

  • attendance notes are unclear

  • supporting documents are missing

  • expert evidence requires explanation

  • expenditure appears unusual

The stronger the supporting documentation, the easier it is generally to address concerns.


Certificate And Scope Issues

Funding certificates may evolve throughout the life of a matter.

Queries often arise where:

  • amendments are not reflected clearly

  • scope appears inconsistent

  • authorised work is unclear

These issues can sometimes be identified before submission.


Escape Fee Queries

Escape fee claims frequently attract additional scrutiny. Assessors may seek clarification regarding:

  • eligibility

  • calculations

  • supporting records

  • complexity

These queries often require careful review before responding.


Why Prompt Responses Matter

An unanswered query can delay assessment and payment. The consequences may include:

  • delayed recovery

  • increased administrative burden

  • cashflow pressure

  • further assessment concerns

Prompt and well-supported responses often assist in progressing matters more efficiently.


Common Mistakes Firms Make


Responding Too Quickly

Providing incomplete responses can generate further queries and additional delay.


Failing To Review The Entire Claim

Sometimes the issue identified by the assessor is only one part of a wider problem.


Missing Supporting Material

Important evidence may already exist within the file but not be included in the response.


Treating Queries As Routine

Certain queries can indicate wider recoverability concerns and may require strategic consideration.


Can An LAA Query Lead To Reduction?

Potentially, yes. Some queries are purely administrative.

Others may relate directly to:

  • recoverability

  • scope

  • eligibility

  • reasonableness

  • evidence

How a query is addressed can sometimes influence the final assessment outcome.


Practical Steps Following An LAA Query

Where a query is received, firms should consider:

  • reviewing the query carefully

  • identifying the precise concern raised

  • checking supporting records

  • reviewing certificate history

  • considering whether additional evidence is available

  • ensuring responses are complete and consistent

A structured response often assists in avoiding further delay.


Managing Recovery Risk

Many Legal Aid recovery issues begin with what appears to be a relatively minor query.

Early identification of potential weaknesses can assist with:

  • reducing delay

  • improving recovery prospects

  • avoiding repeated requests for clarification

  • strengthening assessment outcomes

A proactive approach is often more effective than responding only after difficulties develop.


How SPH Costs Assists

SPH Costs provides specialist support with:

  • Legal Aid costs drafting

  • CCMS claims

  • LAA queries

  • assessment issues

  • reassessment proceedings

  • escape fee claims

  • recovery strategy

We regularly assist Legal Aid firms in resolving complex recovery and assessment issues.


Speak To A Legal Aid Costs Specialist

If your firm has received:

  • an LAA query

  • a CCMS clarification request

  • assessment queries

  • recovery challenges

  • delayed payment issues

SPH Costs provides specialist Legal Aid costs support across England & Wales.


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Disclaimer

The content of this blog is provided for general information purposes only and does not constitute legal advice. The views expressed are those of SPH Costing Services Ltd and do not necessarily reflect the views of any instructing solicitor or client. No reliance should be placed on this content in relation to any specific matter, and independent legal advice should always be sought. SPH Costing Services Ltd accepts no liability for any loss or consequence arising from reliance on the information published.

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